REFUND POLICY – SHIPPING POLICY

REFUND POLICY – 30 DAY MONEY-BACK GUARANTEE

Last updated: 04/06/2026

At DOCA ENTREPRISE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return your product within 30 days of delivery for a refund, subject to the conditions below.

1. 30-Day Satisfaction Guarantee

We offer a 30-day money-back guarantee from the date your order is delivered.

To be eligible for a return:

  • the item must be unused and in its original condition
  • the item must be returned within 30 days of delivery
  • proof of purchase is required

Certain items may not be eligible for return for hygiene or safety reasons.

2. How to Request a Return

To initiate a return, please contact us at:

Email: partner@orpair.co

Please include:

  • your order number
  • reason for return
  • photos if the item is defective or damaged

We will provide return instructions.

3. Refunds

Once your return is received and inspected:

  • your refund will be processed
  • the refund will be issued to your original payment method
  • processing time may vary depending on your bank

Shipping costs are non-refundable unless the product is defective or incorrect.

4. Exchanges

We only replace items if they are defective or damaged.

If you need an exchange, please contact:

partner@orpair.co

5. Late or Missing Refunds

If you have not yet received your refund:

  • check your bank account
  • contact your credit card company
  • contact your bank

Processing times may vary.

6. Non-Returnable Items

Certain items may not be returned, including:

  • items marked as final sale
  • used personal care items
  • gift cards

7. Contact

For any questions regarding returns:

DOCA ENTREPRISE
Email: partner@orpair.co
Address: 22 chemin hautpoul, 31270 Cugnaux

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30-day money-back guarantee.
Contact: partner@orpair.co

SHIPPING POLICY – 48H PROCESSING

Last updated: 07/04/2026

We aim to process and ship your order as quickly as possible.

1. Order Processing Time

Orders are processed within 48 hours (business days).

Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Time

Estimated delivery times depend on destination and shipping method.

Typical delivery times:

United States: 2–5 business days
International: 5–10 business days

Shipping times are estimates and not guaranteed.

3. Shipping Confirmation

Once your order is shipped, you will receive:

  • shipping confirmation email
  • tracking number

4. Shipping Address

Please ensure your shipping address is correct.

We are not responsible for orders shipped to incorrect addresses provided by customers.

5. Delays

We are not responsible for delays caused by:

  • carriers
  • customs
  • weather
  • peak shipping periods

6. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact:

partner@orpair.co

We will work with the carrier to resolve the issue.

7. Contact

For any shipping-related questions:

DOCA ENTREPRISE
Email: [partner@orpair.co