Shipping policy
Refund Policy & Shipping Policy
Refund Policy β 30-Day Money-Back Guarantee
Last updated: October 22, 2026
ORPAIR is operated by DOCA ENTREPRISE. We want you to love your ORPAIR period underwear. If you are not completely satisfied, you are covered by our 30-Day Money-Back Guarantee, subject to the conditions below.
1. The 30-Day Money-Back Guarantee
You have 30 days from the delivery date to try your ORPAIR underwear and decide. Because we know you can only judge period underwear by wearing it, tried and washed items are accepted under this guarantee.
To be eligible for a refund:
- the request must be made within 30 days of delivery;
- returned items must be clean and washed (unwashed items are refused for hygiene reasons and will not be refunded);
- proof of purchase (order number) is required.
Gift cards and items marked as final sale are not eligible for return.
2. How to request a return
Email us at info@orpair.co with your order number and the reason for your return (photos if the item is defective or damaged). We reply within 1 business day with your return authorization and the return address.
Please do not ship anything back before receiving our return instructions.
3. Return shipping
Returns are shipped to our returns center in France. Return shipping costs are paid by the customer, except when the item is defective, damaged, or not what you ordered β in that case we cover the return and send a replacement or a full refund.
We recommend using a tracked shipping service. ORPAIR is not responsible for return packages that are lost in transit.
4. Refunds
Once your return is received and checked, your refund is issued to your original payment method within 5 business days. Depending on your bank, it may take a few additional days to appear on your statement.
Original shipping fees (if any) are non-refundable unless the product was defective or incorrect.
5. Size exchanges
Wrong size? Contact us at info@orpair.co within 30 days of delivery and we will arrange an exchange for another size of the same model, subject to availability. Use our size chart (hips, in inches) on each product page to find your fit β if you are between two sizes, choose the larger one.
6. Late or missing refunds
If you have not received your refund 10 business days after our confirmation email, check with your bank or card issuer first, then contact us at info@orpair.co and we will investigate.
Shipping Policy
Last updated: October 22, 2026
1. Where we ship
We currently ship to the United States and Canada. All prices are in US dollars (USD).
2. Shipping from the USA β no customs fees
US orders ship from our US warehouse. Your package travels domestically, so there are no customs duties or import fees to pay on delivery.
3. Processing and delivery times
Orders are processed within 1 business day (Monday to Friday, excluding US holidays). Orders placed on weekends or holidays are processed on the next business day.
Estimated delivery after shipping:
- United States: 2β5 business days
- Canada: 5β10 business days (duties and taxes may be collected by the carrier on delivery)
Delivery times are estimates and may vary during peak periods or because of carrier delays.
4. Shipping costs
Free shipping on all orders over $99. For orders under $99, the shipping fee is shown at checkout before you pay.
5. Tracking
As soon as your order ships, you receive a confirmation email with a tracking link. If your tracking has not updated for more than 5 business days, contact us at info@orpair.co.
6. Shipping address
Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment; additional shipping fees may apply.
7. Lost or damaged packages
If your package arrives damaged or is confirmed lost by the carrier, email info@orpair.co with your order number. We will send a replacement or issue a full refund.
8. Contact
DOCA ENTREPRISE (ORPAIR)
Email: info@orpair.co
22 chemin Hautpoul, 31270 Cugnaux, France